Contact & support

Let’s get you to the right help.

Family Clarity is a product of Crusade Capital. During private testing, your invitation contact is the best place for individual help.

Account & app support

For sign-in, invitations, events, or a plan that looks out of date, start with the practical guides.

Browse the help center →

A public support inbox is being set up. Invited testers should reply through the channel where they received their invitation.

Privacy & account data

Understand what’s shared with your family, how account information is used, and the current options for leaving.

Account & data deletion →

A public privacy contact is not available yet. Private testers can raise requests with their invitation contact.

Help us understand

What to include

What you were trying to do and what happened instead.
Your device, app version, and approximate time.
The error message, with personal information removed.
Whether anyone else in your family saw the same issue.

Keep private details private

What to leave out

Never send passwords, verification codes, recovery links, or invitation codes. Remove children’s names, phone numbers, and addresses from screenshots.

For a time-sensitive pickup or change of plan, contact the responsible adult directly.