Help center

A little help with the next step.

Find clear instructions for your account and your family’s plans. These guides cover the current private-test experience.

Search the guides

7 guides to get you started

Getting started

Create your account and set up your family

Start on the website, then complete phone verification and family setup in the mobile app.

Invitations

Share a family invitation, accept it, or troubleshoot a code that no longer works.

Events & agenda

Keep the time, place, participants, and responsibilities together in your family’s agenda.

Responsibilities

Understand pending, accepted, declined, and change-requested responsibilities.

Family members

Include a child in the plan without requiring them to have a phone or login.

Account access

Help with email confirmation, mobile verification, and getting back into your account.

Updates & connection

Check your connection and the saved event before relying on a change or response.

Check the current support options and what to include when reporting a problem.