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Updates & connection

When the family plan looks out of date

Check your connection and the saved event before relying on a change or response.

These guides describe the current private-test experience. Mobile access is by invitation, and available features can depend on your test build.

Check the saved plan

  1. Make sure your device has an internet connection and the app is open.
  2. Return to the agenda and reopen the event to check its latest details.
  3. Look for a loading, error, pending, or retry message. Do not assume a change saved while one is still showing.
  4. If an edit was rejected because the event changed, read the newest details before trying again.

Connected apps are designed to refresh when the family plan changes. Device-to-device delivery is still being validated during private testing, so confirm urgent changes directly with the other adult.

Plan for connection gaps

Depending on your test build, you may see a saved agenda, an event draft, or a pending request while offline. Saved details can be out of date. Reconnect and check the latest event before relying on a plan.

A pending change is not a confirmed change. If your build offers Retry or Discard, review the current event before retrying. Do not assume requests send automatically in the background. Push notifications and SMS are not a guaranteed way to receive event changes.

Report a problem with enough context

Never include passwords, login codes, or recovery links. A saved response and an alert are different things; the event’s current status is the place to check the plan.

  • Say what you were trying to do and what you saw instead.
  • Include your device model, app version, approximate time, and any error message.
  • Say whether one device or both devices showed the problem.
  • Remove names, addresses, invitation codes, and other private details from screenshots.

Still need a hand?

Find the current support options and what to include in a request.

Contact & support